1 Booking Confirmation
1.1 All bookings require a 50% initial deposit to be paid by bank transfer or debit /credit card. The remaining balance is to be paid five working days before the booking date. You will receive a reminder email a week before your party.
1.2 A booking is not complete nor confirmed until the deposit has been received.
2. Cancellation Policy
All cancellations must be submitted in writing. If you need to cancel your booking, our cancellation policy is as follows:
- If you cancel your booking within 4 weeks prior to the event, we will refund 100% of the amount paid.
- If you cancel your booking within 2-4 weeks of the event, we will refund 50% of the amount paid.
- If you cancel your booking within 2 weeks of the event no refund will be given.
3. Unforeseen Circumstances
3.1 The Company reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject U.F.W or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.
4. Media Rights
4.1 During the event we may take photos and videos. All photographs, videos, or other recorded media may be used by U.F.W & Jelly Bean Events for the purposes of marketing or advertising without any request being made to the featured parties and without any payment or compensation being offered. If this is not acceptable, please notify us in writing.
5.1 Although we will endeavor to arrive 30 minutes prior to the start of the event we cannot be held responsible for events which are out of our control such as traffic or other uncontrollable circumstances preventing U.F.W from being able to fulfill our obligations. In the event of late arrival, we will continue the session until the correct amount of time has been reached.
5.2 In the unlikely event of a major technical failure, a full refund will be offered or an alternative date will be arranged.
5.3 Under no circumstances can U.F.W be held responsible for any damage to the grounds or premises that are caused by our vehicle, staff, party guests, Nerf Guns or our equipment.
5.4 Although every precaution is taken in the safety of riders it is the responsibility of the event organisers and/or 3rd party hirer to ensure the safety of location and participants. This includes use of safety goggles which is always present at events. Any liability arising from injury or unsafe usage is under ownership of hirer.
6.1 In the event of damage to our equipment that is caused by excessively harsh treatment or vandalism and that is deemed purposeful we reserve the right to charge the hirer the full amount to repair or replace the equipment by the original contractor. Any damages must be reported to a member of staff immediately.
7. Safety of Participants
7.1 We will not tolerate bad language, aggressive or threatening behaviour to our team or other party goers. We reserve the right to send away any person who is found to be unmanageable or a danger to the safety or enjoyment of others. In some cases, we reserve the right to end the session immediately. In this event, no refund will be given. The hirer is liable for any additional costs involved in removing the participant.
7.2 The Company will accept no liability for problems arising from failure to accept and/or respond to the authority and instructions of U.F.W staff.
8. Public Liability
We have full Public Liability Insurance in force up to £5 million per claim. Further details of our insurance can be sought by emailing us. If hiring U.F.W for events or 3rd party hire please ensure your insurance liability is adequate.
In the unlikely event you feel you need to complain rest assured U.F.W has a complaints policy in force to ensure it gives the best customer experience. Should you have a complaint about any one of our events, please let us know within 48 hours of the event by phoning or emailing us. We take all complaints very seriously and only a Director of U.F.W will investigate the matter.
Whether you have or not read our Terms and Conditions, once you have made a booking and paid a deposit, you are bound by our terms & conditions.
UFW™ is a registered trademark of Jelly Bean Events Ltd
Unit 14 Spire Green Centre, The Pinnacles Harlow Essex CM19 5TR